This Privacy Policy explains what personal information jililove collects from Filipino players, how it is used, and the steps we take to keep it secure. By using our platform, you agree to the practices described here.
When you register an account on jililove, we collect personal information that is necessary to verify your identity and provide you with a safe, compliant gaming experience in the Philippines. This includes your full legal name, date of birth, residential address, email address, and mobile number, all of which are required to confirm that you meet our eligibility requirements. We also collect financial information such as your preferred payment method details — for example, your GCash or Maya account reference — in order to process deposits and withdrawals securely in Philippine pesos. During your use of the platform, we automatically collect technical data including your device type, operating system, browser version, IP address, and session activity logs, which help us maintain platform security and improve performance for Filipino users. If you contact our support team, we may retain records of that communication to assist with follow-up queries and to improve our service quality. We do not collect sensitive personal information such as government-issued ID numbers unless specifically required for identity verification under applicable Philippine regulations. All information collected is limited to what is genuinely necessary for the purposes described in this policy, and we do not gather data beyond those stated needs.
The personal data we collect is used primarily to operate and maintain your jililove account, process your transactions, and ensure that the platform functions correctly and securely for all registered players in the Philippines. We use your identity information to carry out the verification checks required under Philippine gaming regulations, and to prevent fraudulent activity, money laundering, or the creation of multiple accounts by the same individual. Your contact details are used to send you important account notifications — such as transaction confirmations, security alerts, and updates to our terms or policies — and we will only send promotional communications if you have opted in to receive them. Technical and usage data is analysed in aggregate to help us understand how players interact with the platform, identify areas for improvement, and optimise the mobile experience for Filipino users. We may use your data to comply with legal obligations, respond to regulatory enquiries, or cooperate with law enforcement agencies where required by Philippine law. We do not use your personal data to make automated decisions that have a significant legal or similarly significant effect on you without providing an opportunity for human review. Your data is never sold, rented, or traded to third-party advertisers or marketing companies under any circumstances.
jililove does not sell, lease, or share your personal information with third parties for commercial or marketing purposes, and this commitment applies regardless of the circumstances. We may share limited personal data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — but only to the extent necessary for them to perform their specific function, and always under strict confidentiality agreements. In cases where we are legally required to disclose information — for example, in response to a court order, a regulatory investigation, or a request from a Philippine government authority — we will comply with that obligation while taking reasonable steps to notify you where permitted by law. If jililove undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, but only under the condition that the same level of data protection is maintained. We may also share anonymised, aggregated data with analytics partners for the purpose of understanding platform usage trends, but this data cannot be used to identify any individual player. All third parties with whom we share data are required to handle it in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012. We regularly review our data-sharing arrangements to ensure they remain appropriate and proportionate to the purposes for which the data was originally collected.
Protecting the personal information of our Filipino players is a core responsibility that jililove takes seriously, and we have implemented a range of technical and organisational measures to safeguard your data against unauthorised access, loss, or misuse. All data transmitted between your device and our platform is encrypted using industry-standard TLS protocols, ensuring that your login credentials, payment details, and personal information cannot be intercepted during transmission. Our servers are hosted in secure data centres with restricted physical and digital access, and we conduct regular security audits and vulnerability assessments to identify and address potential risks before they can be exploited. Access to personal data within our organisation is strictly limited to staff members who require it to perform their job functions, and all such staff are bound by confidentiality obligations and receive regular data protection training. In the event of a data breach that poses a risk to your rights or interests, we will notify you and the relevant Philippine regulatory authorities within the timeframes required by law. We also encourage you to take steps to protect your own account security — such as using a strong, unique password and enabling any available two-factor authentication features. While we strive to maintain the highest standards of data security, no system is entirely immune to risk, and we recommend that you contact us immediately if you suspect any unauthorised activity on your account.
As a registered player on jililove and a data subject under the Philippine Data Privacy Act of 2012, you have a number of important rights in relation to the personal information we hold about you, and we are committed to honouring those rights in a timely and transparent manner. You have the right to request access to the personal data we hold about you, including a copy of that data in a commonly used format, so that you can review what information we have collected and how it is being used. You also have the right to request the correction of any inaccurate or incomplete personal data, and we will update our records promptly upon receiving a valid request supported by appropriate evidence. If you wish to withdraw your consent for a particular use of your data, or if you believe that your data is being processed unlawfully, you have the right to object to that processing and to request that it be restricted while your objection is reviewed. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal or regulatory retention obligations that may apply. To exercise any of these rights, please contact us using the details provided on this platform, and we will respond within the timeframe required by applicable Philippine law. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
jililove reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the features and services available on the platform, and we encourage you to review this page periodically to stay informed. When we make significant changes to this policy, we will notify registered players through the platform and update the effective date shown at the top of this document so that you can clearly see when the most recent revision was made. Your continued use of the jililove platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms, so it is important that you read any notifications we send carefully. If you disagree with any changes made to this policy, you should stop using the platform and contact us to discuss your options, including the possibility of closing your account and requesting the deletion of your personal data. This Privacy Policy is governed by the laws of the Philippines, including the Data Privacy Act of 2012 and its implementing rules and regulations, and any disputes relating to data privacy matters shall be subject to the jurisdiction of the appropriate Philippine authorities. We are committed to maintaining a transparent and trustworthy relationship with all our players, and this policy is one of the key ways in which we demonstrate that commitment. For any questions or concerns about this Privacy Policy or the way your data is handled, please refer to our FAQ page or reach out to us using the contact details provided on this platform.
Our FAQ covers common questions about data, accounts, and payments — all written in plain Philippine English so every Filipino player can understand their rights clearly.